Delivery & Returns
Orders are processed and dispatched within 3 working days (subject to availability). Orders are delivered by courier on a next working day serivce to the UK mainland (excluding Scottish Highlands).
Delivery bands for parcels up to 3M in length to UK mainland (excluding Scottish Highlands):
0-20kg = £10.50+VAT
21-40kg = £15.50+VAT
41-60kg = £21.50+VAT
61-100kg = £33.00+VAT
For parcels over 100kg or of irregular size, please ring us for details and prices.
Surcharges apply for deliveries to: Northern Ireland, Rep of Ireland, Isle of Man, Scilly Isles, Isle of Wight, Channel Islands, Scottish Islands and Scottish Highlands. If you place an order we will contact you to let you know what this charge is, and you can decide whether or not to go ahead.
Scottish Highlands - AB, FK17-99, G83, IV, KW (NOT 15-17), PA21-40, PH18-41, PH49-50
Scottish Islands - HS, IM, IV, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PA80-88, PH42-44, ZE
Our carrier does not collect from us on Bank Holidays or weekends, nor do they operate deliveries to customers on Bank Holidays or weekends as standard. AM and Saturday deliveries can be arranged on request but surcharges apply, please ring us for details and prices.
If you order a product that is out of stock, we will inform you that the product is not in stock as soon as possible and advise the date we expect it to be back in stock. If the item will not be back in stock at a time that suits you, you are always at liberty to cancel your order for a full refund.
For all deliveries, we will tell you what day your delivery will arrive, and YOU WILL NEED TO ENSURE THAT SOMEONE WILL BE AT THE DELIVERY ADDRESS YOU PROVIDE TO SIGN FOR THE PARCEL between the hours of 8.00am - 6.00pm, Monday to Friday. Alternatively, you may wish to give us a workplace address when you order, to ensure someone is available to sign. Please note that we only permit this at our discretion and retain the right to refuse requests to deliver to an alternative address.
Our courier will not normally leave a parcel at an address unless it can be signed for. We can ask them to leave the parcel with a neighbour or in a safe area (i.e. shed) if you need us to – please add to the comments on your order if this is the case. If there is nobody at the address when the courier arrives they will leave a calling card asking you to call the local depot to arrange an alternative delivery time and date. All the contact information will be on the card left by the courier.
Please allow up to 10 Working days for delivery, although in most cases you will receive delivery within 48 hours of receipt of your order. If you do not receive your parcel within 5 working days of receipt of out for delivery notification email/text or if you believe a delivery is overdue, please contact us ASAP.
Customers should note that whilst we and our carriers will always attempt to deliver according to service schedules, unforeseen circumstances can always intervene and we cannot be held liable for any subsequent service breakdown.
If you do not receive your parcel within 5 working days of receipt of out for delivery notification email/text you should:
- Contact us or check consignment tracking.
- Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or shed.
- Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request re-delivery or to arrange collection of the parcel.
- If there's still no sign of the parcel and the tracking for your parcel shows it as delivered you should, contact us within 10 working days then we can ask the courier to contact the driver for more information. All claims need to be made within 21 days of receipt of out for delivery notification email/text.
For all returns, you should contact us first to arrange.
In general, proof of posting should be obtained and produced as evidence of despatch in the event of goods being lost in transit.
If you are returning goods which you have decided you do not want, under the distance trading regulations you have 14 days from receipt of the goods where you can exercise your right to cancel and return them. They should be returned in an unused condition in their original packaging. Returns for this reason will be at your own cost. If you require help, we can arrange for a courier collection at your own cost.
You have a cooling-off period of 14 working days in which you can cancel the order, starting from when the goods are received, without having to give a reason.
All applicable refunds of returned goods less the original delivery charge (you will have to pay for the original delivery charge) - will be processed within 30 days from the date of product return. Refunds will not be issued until we have received the product in its original or delivered state, unopened (with any seals and shrink wrap intact).
Please note, we will only accept the return of opened items if they are faulty (see 'Damaged, incorrect or faulty goods').
Damaged, incorrect or faulty goods
You the customer are solely responsible for inspecting the product upon delivery. In the unlikely event your order is received damaged, or is faulty or incorrect, please contact us within 24 hours of receipt and return it immediately. Please retain the original packaging for returning your order. Enclose a copy of your Attwoolls invoice (which is sent to you with the order) and details of the problem. We will arrange to repair or replace your order, as long as the product has been used as intended and does not, on examination, display any signs of misuse. If faulty, please enclose a letter stating the fault(s) and return the item to us. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights.
Should you need to return a product due to an error on our part, we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.